Lady Boss Club meeting: secrets of customer service

At the new meeting of the Lady Boss Club, the participants had the opportunity to delve deeper into the topic “Customer Relations. What is customer service?”. The speaker at the event was
Olga Bulbach
an experienced CEO of Quadrate28 agency and strategic marketer.

Olga Bulbach

Developing long-term relationships with clients is one of the most important components of customer service. This means that we need to focus on mutually beneficial relationships where both parties win. It is important to build trust, understand the needs of the client and be ready to meet their expectations.

Anastasia Ponomarenko, Alyona Gramchuk, Kateryna Fedosenko, Anastasia Opanasiuk, Yulia Krauz, Halyna Shevel, Anna Dovgopol, Yana Sesiakina, Olha Bulbach, Kateryna Liventsova, Alyona Shtefan, Maria Minchuk, Yulia Polishchuk, Oksana Muzyka, Yulia Vyhivska, Halyna Makeieva

Another important aspect is the emotional connection with the client. In an increasingly competitive world, relationships with customers have to become more personal and emotionally charged. This means that every contact with a customer should be special. 

Alyona Shtefan, Olga Bulbach, Kateryna Liventsova

The main idea of the customer service is not just to meet the needs of customers, but to provide them with an impressive experience that will leave unforgettable emotions.

Yana Sesyakina, Anna Dovgopol

In addition, 
Olga
 emphasizes the importance of simplicity and convenience. It is important to provide customers with easy access to your company and services. Reducing waiting times, responding quickly to requests, and understanding their needs are the keys to a satisfied customer.

Yulia Krauz

The meeting also featured practical examples of successful Ukrainian companies that successfully develop long-term relationships with clients. They understand that a satisfied customer is not just a one-time transaction, but  a regular customer and his recommendations.

Alyona Gramchuk, Kateryna Fedosenko

Join the unusual business environment of Lady Boss Club. For five years, the club has been successfully uniting modern women entrepreneurs, regardless of their field of activity, scale and turnover.

Photo: press service